60 Day Money-Back Guarantee
We stand behind our products and quality controls. If you are not satisfied with a CLR®, CLR PRO®, CLR PRO MAX®, Tarn-X®, or Tarn-X PRO product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.
Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites/marketplace storefronts. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim The Guarantee
To submit a Guarantee request, please contact us at US (800) 323-5497 and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Jelmar, or provide other information to assist Jelmar in processing your request. You must submit your Guarantee request within 60 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
Jelmar reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Guarantee. Jelmar may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at (800) 323-5497.
Effective: June 9, 2025
